JOB TITLE: Night Crew Clerk DEPARTMENT: Grocery

PURPOSE:

Provide prompt, efficient and friendly customer service. To stock, rotate and replenish product to shelves and maintain displays overnight. Process deliveries, breaking load down onto stock carts or U-Boats, and transferring to sales floor. Maintain clean work areas by consolidating and organizing product.

WORKING RELATIONSHIPS:

Accountable and Reports to: Store Director, Asst. Store Director, Asst. Grocery Manager, Person In Charge,
Night Crew Chief

PRIMARY JOB FUNCTIONS:

• Provides prompt, efficient and friendly customer service by exhibiting care concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the associate’s designated department or elsewhere in the store.
• Genuinely thanks each customer and invites them back.
• Assists customers by: (examples include) o escorting them to the products they’re looking for o securing products that are out of reach o loading or unloading heavy items o making note of and passing along customer suggestions or requests o performing other tasks in every way possible to enhance the shopping experience.
• Answers calls promptly when paged, and provides friendly, helpful service to customers who call including taking special orders.
• Stocks merchandise to shelf and displays.
• Rotates and replenishes merchandise and ensures highest quality standards are met.
• Processes incoming product deliveries by recording codes on perishable product, verifying product being received, unloading product and placing in designated storage areas according to “5S” standards.
• Inspects shelves for low stock conditions. Removes stock from storage area and replenishes shelves and display cases
• Returns excess stock to storage area.
• Disassembles and flattens packing boxes and loads disassembled boxes into the bailer.
• Ensures proper merchandising of product by understanding schematics, merchandising of advertised items, proper signing procedures, and meeting customer demands.
• Assists in building end caps display and fills through the week as necessary.
• Returns damaged product to receiving area or appropriate department.
• Maintains company standards of shelves and displays, straightening product and pulling cardboard.
• Cleans all department equipment, displays, shelves, and storage areas according to sanitation schedule and standards.
• Consolidates product and organizes storage areas according to “5S” standards.
• Responsible for proper inventory control through stocking and writing product number on all overstock.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to all company policies, procedures, Safety and Sanitation regulations, and individual store guidelines.
• Reports to work when scheduled and on time.
• Protects associates and customers by removing potential hazards from the sales floor in a timely manner.

Updated 6/2011

SECONDARY JOB FUNCTIONS: (These are considered occasional in nature)

• Help with cleaning duties.
• Assist in other areas of store as permitted by Collective Bargaining Agreement(s).
• Perform other job related duties and special projects as required.

SKILLS AND ABILITIES REQUIRED TO PERFORM JOB: (Physical demands outlined on attached PAR sheet)

• Must have the ability to solve practical problems and deal with multiple variables as they are presented.
• Ability to do simple addition, subtraction, counting, and recording.
• Must be able to understand and follow written, verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.
• Visual requirements include clarity of vision at a distance of less than 20 inches to less than 20 feet, with color vision and depth perception. Must be able to read the descriptions on the boxes and shelf tags to place merchandise in the proper locations.
• Must be able to work shifts varying in length and times including overnight, weekends and holidays.

WORKING CONDITIONS:

The duties for this position are normally conducted in a store environment. Exposure to approximately 28 degrees Fahrenheit while handling products in cooler and -20 degrees Fahrenheit while handling products in the freezer. There is significant responsibility to maintain customer service levels and handle multiple priorities. The position involves sharp knives and is occasionally exposed to dust, cleaning chemicals, and equipment movement hazards. This is a fast paced work environment where stressful situations are encountered.

EQUIPMENT USED TO PERFORM JOB:

Box cutter, stock cart or U-Boat, trash and cardboard compactors, intercom, pallet jack, forklift, power pallet jack, step ladder, riser ladder, dock plate and SPA gun.

CONTACTS:

Has daily contact with co workers, suppliers/vendors and customers.

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification; they are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of a person so classified.

Updated 6/2011

Grocery Night Crew Clerk Physical Action Requirements*
Not at all Seldom O ccasionally F r e q u ently C ontinuously

Activity 0 Hrs 0-1 Hrs 1-2.5 Hrs 2 .5-6 Hrs > 6 Hrs Comments
0% <1% 1-33% 34-66% 67-100%

Standing concrete/tile floor

Sitting

Walking concrete/tile floor

Climbing step stool 1 - 3 steps, stairs

Low Level Work hands to 6" heights (handling product)
Twisting of torso breaking down pallets/bulk product

Reach above Shoulder Level hands to 82" (handling product)

Reach below Shoulder Level

Bend/Stoop & Reach
Simple/Light Grasping:

Preferred Hand using a box cutter
Both Hands handling product, stocking cases

Firm/Strong Grasping:

Preferred Hand using a box cutter
Both Hands tearing open boxes, making a bale

Simple/Light Pinching:

Preferred Hand

Both Hands handling product
Firm/Strong Pinching:

Preferred Hand

Both Hands removing product from boxes, tags, labels

Pushing / Pulling Requirements*

Items / Material N o t a t a l l S e ldom O ccasionally F r e q u ently C ontinuously
0 Hrs 0-1 Hrs 1-2.5 Hrs 2 .5-6 Hrs > 6 Hrs Comments

Force Pounds 0% <1% 1-33% 34-66% 67-100%
Pallet Jack

<20 LBS Up to 100 yds
20-50 LBS Up to 100 yds

>50 LBS skids of water/pop/juice (90 - 120 lbs), 100 yds
Stock Cart/ U-Boat

<20 LBS Stock cart, up to 100 yds
20-50 LBS U-boat, up to 100 yds

>50 LBS stock cart or U-boat, up to 100 yds
Other (list force)

Hands to 72", downward pull 1 or 2 hands; never freight elevator door: 30 LBS for stores that do not have freight elevators

Lift / Carry Requirements*

Not at all Seldom O c casionally F r e q u ently C ontinuously

Item Weight 0 Hrs 0-1 Hrs 1-2.5 Hrs 2 .5-6 Hrs > 6 Hrs Comments

0% <1% 1-33% 34-66% 67-100%
Height Lifted Distance Carried

<10 LBS 6 - 82" 1 - 25 ft
10 LBS - 20 LBS 6 - 72" 1 - 25 ft
20 LBS - 30 LBS 6 - 60" 1 - 10 ft
30 LBS - 40 LBS 6 - 60" 1 - 10 ft
40 LBS - 50 LBS 6 - 60" 1 - 10 ft
> 50 LBS 6 - 48" 1 - 5 ft

*All weights and frequencies may vary by season; heights and distances may also vary slightly between stores

Updated 6/2011

Job Types: Full-time, Part-time

Pay: $13.75 - $14.70 per hour

Expected hours: 20 – 29 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Stock Replenishment Occupations: 1 year (Preferred)

Work Location: In person